Fotolia access

dehooks · #1 (**permalink**) 12-24-2006, 01:29 PM

Is anyone else having problems accessing Fotolia's website? I haven't been able to access it for 3 days.

Karimala · #2 (**permalink**) 12-24-2006, 01:32 PM

I'm not...it's just been it's usual slow self for me. Which country are you trying to access it from?

Kerioak · #3 (**permalink**) 12-24-2006, 01:42 PM

Hi, no it is fine. Try an alternative site such as fotolia.com or fotolia.co.uk and see if that helps

Christine

dehooks · #4 (**permalink**) 12-24-2006, 02:22 PM

I'm accessing from the U.S. I tried the alternative address, but it also timed out. I'm having trouble with no other site. Strange.

photovan · #5 (**permalink**) 12-24-2006, 02:47 PM

I've been trying to access fotolia.com all day (from Thailand, if that matters) all day and have timed out every time. I've tried the UK site, and the Spanish site (if I used the right URL).

dehooks · #6 (**permalink**) 12-26-2006, 09:39 PM

Still can't access it. Could someone please send me their support e mail address? Thanks.

thesupe87 · #7 (**permalink**) 12-26-2006, 10:16 PM

Try chad@fotolia.com - or you could call (718) 577-1321 to call support 1am - 8pm EST (It's a US phone number)

Chad is a really nice guy. Before you bother with all of that, please clear out your cache, your cookies, and then try once more. If that doesn't fix it, I don't know what will. If you need help on how to delete cookies/cache, let me know.

dehooks · #8 (**permalink**) 12-26-2006, 10:28 PM

Thanks. I appreciate it.

dehooks · #9 (**permalink**) 12-28-2006, 01:22 PM

Still no access. I tried e mailing support a couple of days ago, but no reply. I have 2 computers in my home and neither one can access this site.

Karimala · #10 (**permalink**) 12-28-2006, 03:09 PM

I was reading the microstock Yahoogroup, and Chad responded that they are now aware of the problem and working on it. I also posted a link to this thread so they can be aware of your problem.