I contacted them on the 20th October over a couple of my images that just weren't appearing since the June problems (that was the first keyword, indeed the subject of the image itself, never mind the rest) and support came back with "We apologize for the inconvenience. Our engineers are still working on resolving this problem".
And still they are not searchable. Six months and counting.
Don't get me wrong, I love Fotolia. they are my best earner after Shutterstock and Istock. But for heavens sake, just re-index the frigging database. It can't be that difficult surely.
There must be 14 year olds out there who'd sort it out overnight for fifty bucks and a packet of Doritos.
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